SERVICE LINE WARRANTY PROGRAM – March 2021 Statistics
Service since 2015
The Service Line Warranties program is a legitimate program endorsed by the Green Valley Council. Since the program was launched in 2015, it has been taken over by AARP HomeServe. The Service Line Warranty Program is still underwriting the Green Valley Council Program and AARP letters to community members which do not have the GVC letterhead or president’s signature should be discarded. The information presented below is intended to clarify the role of the Council and current warranty program.
- The Service Line Warranties of America (SLWA) offers three types of protection: (1) the sewer line running through your property connecting the sewer to your residence; (2) the water line running through your property connecting water to your residence; and (3) water lines within the residence.
- The company elected to make these warranties available through different mailings in the Fall and Spring. Please be sure to check which service line insurance is being offered.
- The Council supports these service line warranty programs and completed a thorough vetting of the company. Executive Board members vetted the company, contacting 8 municipalities from the National League of Cities, which endorses the program. The response for these municipalities, 4 of which were in Arizona, was uniformly positive.
- The Council also negotiated a warranty referral fee of $.50 per product (i.e., service lines) per month. This is one of the revenue sources that helps maintain the Green Valley Council. No one individual profits from this agreement.
- The Council does not give out any mailing addresses. It does provide the Green Valley mailing zip codes, and SLWA buys mailing lists from third-parties.
- The service is completely voluntary in terms of your participation. For example, your residence may have a septic tank, you may already be covered under other insurance, or you may have other risk-management strategies in place. The decision to subscribe to these warranty programs is entirely yours to make.
- SLWA has agreed to the use of the Preferred Vendors and other local vendors in the metropolitan Tucson area to fix problems through their claim process. The Council further supports the Service Line Warranties Program and the Preferred Vendors Program by offering free-mediation services in the event a conflict arises during a repair performed under the warranty.
To learn more about the program, call 1-866-425-6221 to speak to an SLWA agent M-F from 9:00 am to 5:00 pm, or visit www.slwofa.com. Some people have experienced issues with the call center. Please ask to speak to a supervisor should you have a problem. If you still have questions about the service warranties and the role of the Council, please contact us at 520-648-1936 or firstname.lastname@example.org.